FAQ
What types of products do you sell?
We offer a wide range of kitchen products, including household appliances such as air fryers, blenders, food processors, as well as cookware, tableware, baking accessories, and more. All our products are carefully selected for their quality and innovation.
How do I place an order on the website?
Add products to your cart, click "Checkout," enter your shipping and payment information, and confirm your order. You will receive a confirmation email with your order details.
What payment options are available?
We accept credit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are secured through SSL encryption.
What is your return policy?
You have 90 days to return unused products in their original packaging. Return shipping is free in France, Belgium, and Switzerland. Contact our customer service team for a return label.
How much are shipping costs?
Free shipping on all orders to France, Belgium, and Switzerland. Delivery time: 2-4 business days.
Do you offer warranties on products?
All our products come with a minimum 2-year manufacturer’s warranty. Some appliances offer extended repairability up to 15 years. Check the product page for details.
How do I maintain my kitchen products?
Follow the manufacturer’s instructions: most cookware and appliances are dishwasher-safe. Avoid abrasive cleaners to ensure durability. Care guides are available on each product page.
How can I contact customer service?
Reach us by email at support@kinetix.com or via live chat on our website (Monday to Friday, 9 AM–6 PM). We respond within 24 hours.
Are there any promotions or discount codes?
Yes, subscribe to our newsletter for exclusive discount codes. Follow us on social media for flash sales and seasonal promotions, like our summer sale.