Privacy Policy

Article 1: Introduction

At Kinetix, a company based at 1390 Ocean Dr, Miami Beach, FL 33139, United States, we are committed to protecting the privacy of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data when you visit our website, place an order, or interact with our services. It complies with the California Consumer Privacy Act (CCPA), the Children's Online Privacy Protection Act (COPPA), and other applicable U.S. federal laws. By using our site, you consent to these practices. If you do not agree, please do not use our services.

Article 2: Information We Collect

We collect various types of information to provide and improve our services:

  • Personally Identifiable Information: Name, email address (e.g., via support@kinetix.com), shipping address, phone number (if provided), payment details (credit cards, PayPal, or other secure methods).

  • Transaction Information: Purchase details, such as the household appliances ordered, dates, and amounts.

  • Technical Information: IP address, browser type, operating system, browsing data (pages visited, time spent), and cookies to analyze usage trends.

  • Device Information: Type of device used to access the site, to optimize the mobile experience. We do not knowingly collect information from children under 13 without parental consent, in compliance with COPPA.

Article 3: How We Use Your Information

Your data helps us:

  • Process and fulfill your orders for appliances.

  • Provide customer support via support@kinetix.com.

  • Send order confirmations, shipping updates, and promotional newsletters (if you have opted in).

  • Improve our site and products by analyzing purchase trends.

  • Prevent fraud and ensure transaction security. Under the CCPA, California residents may request details about the use of their data.

Article 4: Sharing Your Information

We share your data only when necessary:

  • With third-party partners like DHL for free shipping.

  • With PCI-DSS compliant payment processors to handle transactions.

  • With legal authorities if required by law (e.g., subpoenas). We do not sell your personal information to third parties for marketing purposes. Under the CCPA, you may opt out of data sharing.

Article 5: Cookies and Tracking Technologies

Our site uses cookies to:

  • Maintain your shopping cart session.

  • Analyze traffic via tools like Google Analytics (without remarketing unless consented). You can manage cookies through your browser settings. We use essential cookies for site functionality and analytical cookies for improvements.

Article 6: Data Security

We employ advanced security measures, including SSL encryption, firewalls, and PCI-DSS compliance to protect your data from unauthorized access, loss, or alteration. However, no online transmission is 100% secure; we cannot guarantee absolute protection.

Article 7: Your Privacy Rights

  • Access and Correction: Request a copy of your data or correct it via support@kinetix.com.

  • Deletion: Request deletion of your data (except for legal obligations).

  • Opt-Out: Refuse data sales or marketing emails. For California residents (CCPA): You have the right to know what data we collect, delete it, and not be discriminated against for exercising these rights. Contact us for a verifiable request.

Article 8: Data Retention

We retain your data as long as necessary for the purposes described (e.g., 7 years for tax records) or until you request deletion.

Article 9: Policy Updates

This policy may be updated periodically. Changes will be posted here with the effective date (last updated: October 18, 2025). We will notify you by email for major changes.

Article 10: Contact Us

For any questions, contact support@kinetix.com or our physical address: 1390 Ocean Dr, Miami Beach, FL 33139.