Returns & Refunds Policy

Article 1: Return Eligibility

Returns are accepted within 30 days of delivery for unused, uninstalled appliances in their original packaging. Products must be in new condition.

Article 2: Return Process

Contact support@kinetix.com to obtain a Return Merchandise Authorization (RMA) number. We provide a free prepaid DHL label. Package the product with all original accessories.

Article 3: Return Exceptions

No returns for used, installed, customized, or customer-damaged products. Sale items may be final.

Article 4: Refunds

Refunds cover the purchase price and taxes, processed within 5-7 days after receipt and inspection. They are issued to the original payment method.

Article 5: Defective Products

For defects, contact us within 30 days for a replacement. Beyond that, the 1-year manufacturer's warranty applies; we facilitate repairs.

Article 6: Return Fees

Eligible returns are free. For ineligible returns, a 15% restocking fee may apply.

Article 7: Processing Times

Refunds appear on your account within 3-5 banking days after issuance.